A New Site Tracks When McDonald’s Ice Cream Machines Across The U.S. Are Broken

If you’ve ever had a craving for a McDonald’s soft serve ice cream cone only to be told that the machine was broken, well, you’re far from alone. The chain’s ice cream machines seem to be busted so often that it’s pretty much a running joke at this point. But now, a hero is stepping forward to try and prevent any further ice cream-related disappointment.
Rashiq Zahid created a new site called McBroken.com which provides a map of McDonald’s locations and little dots that indicate if their ice cream machines are working or not. Though some others have tried to tackle this issue in the past, this one seems to be the most comprehensive so far. Zahid is clearly a very smart person who has a very fancy explanation for how it works that he explains in his own words below:
I reverse engineered mcdonald’s internal api and I’m currently placing an order worth $18,752 every minute at every mcdonald’s in the US to figure out which locations have a broken ice cream machine https://t.co/2KsRwAdrMd
In case you…didn’t follow all of that (guilty!), luckily, The Verge chatted with Zahid and broke it down a little further. Basically, McBroken.com tries to order an ice cream sundae online every 30 minutes and changes the color of the dot based on whether it’s marked as available or unavailable. Now, obviously success can vary if say, the location forgets to update its online ordering portal, but it’s about as reliable a system we have right now! And we thank him for it!! Though this idea is genius, Zahid said that he didn’t expect the reception to be so large or so positive.
“I just made it for fun,” Zahid told The Verge: “But people were like ‘Wow, this is the best thing I’ve seen this entire week.'”
And it seems like McDonald’s loves it too, as David Tovar, McDonald’s VP of US Communications, recently tweeted about it positively.
Only a true @McDonalds fan would go to these lengths to help customers get our delicious ice cream! So, thanks! We know we have some opportunities to consistently satisfy even more customers with sweet treats and we will.
The buzz around this site comes as McDonald’s franchisees reportedly formed a team specifically to focus on solutions to improve these ice cream machines. With all these brains working toward this common goal, it seems like broken ice cream machines may be a thing of the past pretty soon!

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